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IBRAHIM SOLUTIONS · CASE STUDY

Dental OS

A clinic operations PWA for a two-branch dental practice: front desk, chairside, accounts and compliance in one system.

Dental OS overview across both branches: patients on file, patients today and outstanding balance, revenue split by procedures, medication and retail, with revenue by branch and today at the clinic below
01

Overview

A clinic snapshot across both branches: patients on file, patients today and outstanding balances, then the money collected, split by procedures, medication and retail, with revenue by branch and the day at the clinic. Analytics compare production by doctor and by branch.

02

Schedule

Appointments by day, doctor and chair. Double-booking a doctor, a chair or the CBCT machine is blocked at the source, and anyone unconfirmed waits on a to-confirm list with their phone number.

Dental OS reception schedule: a to-confirm list of unconfirmed appointments above the day's appointments with time, patient, treatment type, doctor, chair, status and visit progress
Dental OS check-in for one patient, matched to their 11:00 consultation booking, with branch, doctor and visit type filled in and a check-in button
03

Check-in

Reception picks the patient and checks them in. A booking for today fills in the doctor and visit type, and the patient lands on the doctor's list the moment it is saved, so the front desk and the chair see the same day.

04

Insurance

Membership, identity, benefit remaining and authorization are verified before the doctor needs any of it, and every check is kept as evidence with who recorded it, when and how. A clearance check then says in plain words what is still missing and who fixes it.

Dental OS insurance verification for a patient: membership number, relationship, scheme and expiry, above verification evidence recording each check's latest result, date and method
Dental OS recall campaign: messages taken today, contacted in seven days, booked after contact, same-day add-ons and photo consents, above scripts for what to say and the who-to-contact list
05

Recall campaign

Dormant patients get a message and the day's figures show what came of it: messages taken, contacted in seven days, booked after contact, same-day add-ons.

06

Odontogram

The chairside view. Today's patients with their insurance state, allergies in a banner over every chart, and an odontogram per patient where each tooth's condition is recorded with the date and the doctor. A correction supersedes; nothing is overwritten.

Dental OS odontogram for a patient with a penicillin allergy banner: an adult FDI tooth chart marking caries, fillings, a crown, an extraction and a missing tooth, beside a chart selector for adult or children's teeth
Dental OS claims: outstanding, with-insurer, paid and rejected totals and outstanding by insurer, above a table of claims with invoice, patient, insurer, member number, amount, status and submission date
07

Claims

Everything the doctor recorded is already billed; nothing is typed twice. Every insured invoice becomes a claim with its own status, what was sent and what the insurer sent back.

08

PDPC compliance

A compliance centre tracking each clinic's obligations under Tanzania's Personal Data Protection Act 2022: the organisation's details, the personal data inventory and security measures, each marked addressed, for review or action required, and how much of the Commission's quarterly report the records already answer.

Dental OS PDPC compliance centre: a disclaimer, the quarterly report's coverage, per-clinic tabs counting items addressed, for review and action required, and the organisation's recorded details with their status
Dental OS problems board: escalations counted by severity, each with its reference, title, severity, state and date, such as a benefit balance not confirmed before treatment
09

Problems

Escalations the system or the staff have raised, by severity. Each one is diagnosed and routed, so a problem never becomes a block.

10

Kiswahili consent

Bilingual consent capture. A patient reads and signs consent in Kiswahili, and the signed form is filed with the patient's documents as a PDF, never edited, only superseded, and never lost in a drawer.

Dental OS capture-consent dialog in Kiswahili, Ruhusa ya kuchapisha picha za matibabu, with the consent text read to the patient, a captured signature and a save signed consent button